These are the most common issues we see in IT Support and a few quick steps you can take to resolve them quickly!
Please follow these steps before entering a ticket into our support system.

If you can't find your Clever badge
1. Make sure you know your student email address and password.
    If you need a password reset, please enter an IT Support Ticket. 
2. Log into the device with your student email address and password.

Zoom uses a lot of your device's processing power. The majority of the time connectivity, microphone, speaker, and video issues can be quickly resolved in three simple steps:
     1. Hold down the power button on the device until it completely turns off.
     2. Power the device back on and log in.
     3. Re-join or join a Zoom session.
     If the issue continues after re-booting, please enter an IT Support Ticket.

Please enter an IT support ticket in Incident IQ for hardware issues, including:
•  Device won't power on
•  Touch pad isn't working
•  Keyboard is broken or missing keys
•  Screen or other physical damage

Visit our solution webpages for information, tutorials, log-ins, and application support.